James Hawkins
Technical Cofounder at @SimpleDVM
Software engineer with experience using React, Typescript, Vercel, Node, NextJs, AWS, Redis, and more. 10+ years of experience in tech on early stage, growth companies.
Previously:
- Software Engineer @Ethos
- Fraud & Risk product team @Uber
Experience
Technical Cofounder
- Sole software engineer
- Built a feature-rich practice management SaaS for mobile veterinarians from scratch
- Integrated third-party services including Stripe, SendGrid, Zendesk, Twilio, Google Calendar, Quickbooks, Datadog, Posthog, Slack, and various veterinary tools, among others.
- Developed a myriad of features including calendar management, online booking, communications platform (SMS, email, and phone), custom PDF template generation, e-signing, invoicing, payments, inventory management, custom email templates, automations, client portal, and patient medical records.
Senior Full-Stack Software Engineer
- Team lead with 5 direct reports (Full stack developers)
- Feature-based web development in a React / Node.js application
- Design, build, and maintain public and private RESTful APIs
- Refactor a monolith to event-driven microservice architecture
- Integrate with third party vendors, including Stripe, LexisNexis, and TransUnion.
- Own large product builds end-to-end, from design to post-launch.
- Collaborate with engineering, design, and product, and analytics to develop and ship features
- Write efficient, modular, and reusable libraries and abstractions
- Design and build internal tooling to improve development efficiency
- Participate in code reviews, employee training, onboarding, presentations.
Senior Manager, Product Operations: Risk & Fraud
- Drove quarterly product planning cycles for six Product teams within the Risk organization.
- Helped grow the Risk team from 5 to 100+ while dropping loss rates >80% in the same timeframe.
- Built a global network of operations managers to monitor fraud at the regional level.
- Wrote fraud rules in Python and SQL queries to debug, scope, and block attack vectors.
Senior Manager, Community Operations
- Piloted and trained the first team of dedicated support representatives at Uber, laying the foundation for a 20,000+ person support organization.
- Defined hundreds of support policies for riders and driver-partners around the world.
- Managed a team of seven employees responsible for writing support policies and managing individual sub-teams
- Maintained a support SLA of < 12 hours for all support tickets in the West Coast region.
Second Assistant to Ashton Kutcher
- Researched startups for possible investments and assemble dossiers based on findings.
- Documented ideas and produced presentation decks for potential investors and business partners.
Education
App Academy
University of Southern California
Skills
-
Typescript
-
Next.js
-
React
-
HTML5
-
CSS3
-
NodeJS
-
SASS
-
Vercel
-
AWS
Interests
In my personal life, I'm a bit of a gym rat and love to ski. I've completed a handful of marathons and it's not uncommon to find me at the gym or out running. When I'm indoors, I spend a lot of time on Hacker News & Reddit and, when I find the time, love to play video games (anything from PC to consoles to VR).
My current bucket list includes:
- Finishing a marathon in under 3 hours
- Skiing on all seven continents
- Completing an IRONMAN triathlon
- Become SCUBA certified
- Complete a solo parachute jump
- (Completed) Join a safari in Tanzania
I've recently caught the travel bug and am looking for new places to check out (open to suggestions -- easily accessible skiing is major plus).
A few of the places on my list:
- North Dakota (It's the only US state I'm missing!)
- Vietnam
- Great Barrier Reef
- Croatia
- (Completed) Tanzania